There are times where it just makes good sense for organizations to look outward for expertise within specific areas. Perhaps the needed skills don't exist in-house, other priorities require internal talent's focus, an opportunity suddenly becomes available, circumstances now place greater urgency on a problem's resolution or an external objective perspective would simply be beneficial.
That's when we're engaged.
For more than 19 years, Lou Ann Brubaker has provided support for all these reasons--in areas of
census development and process enhancement
recruitment and retention of staff
human resource materials, including employee handbooks, interview templates and evaluation tools
website development, including creation of copy
volunteer program refinement
strategic planning facilitation at the Board of Directors and senior leadership levels
customer delight program development
project management during new service implementation
Clients include the nation's largest continuing care retirement organization, mid-size provider chains, individual skilled and assisted living facilities. She also works with ancillary pharmacy, rehabilitation and other companies to enhance their understanding of the uniqueness of providing services within the senior care market. Lou Ann is frequently requested to present best practices from her work at national, state and regional professional associations.
