Brubaker Seminars

Facility conflict can easily undermine your positive clinical, financial and resident satisfaction outcomes. It adds stress to daily routine and can increase both burnout and turnover. This program provides facility department heads and supervisors with strategies to address conflict when it occurs, so that both they and their staff can move beyond it to more productive and positive interactions.

Managing Conflict:
Your Own, Your Residents' & Your Staff's^©

• recognize why people have difficulty handling conflict, as well as the common myths associated with it;
• more capably manage staff, resident and family conflict;
• identify the characteristics of all types of conflict;
• determine individual conflict response styles;
• take action in a pro-active way when personally involved in a work conflict;
• use the five styles of staff conflict managment, including the supportive language that reinforces each specific strategy;
• handle gossiping and back-stabbing tactics used by certain staff; and,
• recognize the two most pervasive levels of conflict between staff in order to confidently and knowledgeably respond.